pisang4d Platform Privacy Notice

This page describes what we collect when you use pisang4d and how we keep that data protected. We operate a gaming and sportsbook platform accessible across supported jurisdictions. Our privacy commitments apply whenever you create an account, deposit funds, play live-dealer games, or interact with our support team.

We at pisang4d collect only the information necessary to verify your identity, process your payments, and deliver our service. We do not sell your data to advertisers. We use industry-standard encryption and follow data-protection practices aligned with Indonesian law and international standards.

Our platform operates in multiple regions and stores account data on secure servers. This notice explains what information we gather, how we use it, who has access to it, and what rights you have over your data.

What Data We Collect

When you create a pisang4d account, we collect your email address, phone number, full name, and date of birth. During identity verification, we ask for a government-issued ID document and proof of address (utility bill, bank statement, or similar).

We collect payment information when you deposit. If you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we do not store your bank account credentials directly. Our payment processor handles that exchange; we receive only a transaction confirmation and receipt number.

We also collect gameplay data—your bets, game history, wins and losses, and account balance over time. This information helps us detect fraud, resolve disputes, and comply with regulatory requirements. We log your login times, IP addresses, and device information to protect your account from unauthorized access.

How We Use Your Data

We use your email and phone to send account notifications—login alerts, withdrawal confirmations, promotion updates (if you opt in). We use your identity documents to comply with anti-money-laundering rules and to prevent fraud.

Our payment processors use your deposit information to route funds correctly. We keep transaction records for audit trails and to dispute any chargebacks you may file with your bank or e-wallet provider.

We analyze gameplay patterns to improve our platform—for example, to identify which live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) attract the most players and to identify bugs or technical issues. We never sell this data to third parties for marketing.

Account verification

We use your ID and address to verify you are who you say you are and that your account is legitimate.

Payment processing

We share deposit and withdrawal details with our payment partners to execute your transaction.

Fraud detection

We analyze your betting patterns and device information to protect your account from compromise.

Legal compliance

We retain account records to comply with financial reporting and gaming regulations.

Third-Party Processors and Data Sharing

We share data with payment processors when you deposit or withdraw. These include mobile banking, local payment, online payment, e-wallet, mobile banking, local payment gateway providers, and the banks online payment, e-wallet, mobile banking, and local payment. They see your transaction amount and merchant reference only, not your full account history.

We use third-party servers in multiple geographic locations—some of which sit outside Indonesia. Our data centres comply with standard security practices but may fall under different jurisdiction's laws. By using pisang4d, you acknowledge that your data may be stored and processed outside your home country.

We do not share your data with marketing firms, data brokers, or public-record companies. We share data with law enforcement only when legally required by court order or government subpoena. We do not sell your email address or contact information.

Cookies and Tracking

Our pisang4d site uses cookies to keep you logged in and to remember your game preferences. These are functional cookies necessary for the platform to operate. We also use analytics cookies to count page visits and identify which games are most popular.

You can disable non-essential cookies via your browser settings. Disabling functional cookies may prevent you from logging in or accessing live-dealer tables. We do not use cookies for targeted advertising off-site.

Your Rights and Control

You have the right to request a copy of all data we hold about you. You can ask us to correct any inaccurate information. You can request that we delete your account and associated data, subject to legal retention requirements. To exercise these rights, contact our support team via live chat or email.

If you believe our handling of your data violates privacy law, you may file a complaint with the relevant Indonesian data-protection authority. We aim to respond to all data requests within 30 days.

• Request a copy of your personal data
• Correct errors in your account information
• Delete your account and associated records
• Opt out of promotional emails
• File a complaint with a data-protection authority

How Long We Keep Your Data

We retain account and gameplay data for as long as your account is active plus a period after closure (typically three to seven years) to comply with financial reporting and anti-fraud requirements. Payment records are kept for the same duration to resolve chargebacks or regulatory audits.

Identity documents (ID scans, address proofs) are retained for the same period. After the retention window closes, we securely delete or anonymize this data. We cannot delete data sooner if a regulatory hold or legal dispute requires us to preserve it.

Contact pisang4d

If you have questions about our privacy practices, contact our support team. We offer live chat, email, and in-app messaging. Our team operates 24/7 and responds to privacy inquiries in English and Indonesian.

Players across Jakarta, Surabaya, Bandung, Medan, and Semarang can reach our support team at any time. We handle privacy requests, data-access queries, and data-deletion requests through our standard support channels. You can also file a formal written request to our legal team.

Summary

We at pisang4d collect your personal data only to verify your identity, process your deposits and withdrawals, and deliver our gaming and sportsbook service. We do not sell your data to third parties for marketing. We encrypt all sensitive information and store it on secure servers. You have the right to request, correct, or delete your data by contacting our support team.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's regulations. This privacy notice may be updated from time to time; we will notify you of material changes via email.